Contact

Get in touch.

Have a question about Mova? Here’s how to reach the team. Email is the way to reach us; we read every message.

Help with the app

Questions about your plan, steps, workouts, your account or your membership.

support@movawalk.com

Privacy and your data

Questions about your data, or a request to delete your account if you can’t use the app.

privacy@movawalk.com

Everything else

General questions, feedback, or a correction to one of our walking guides.

hello@movawalk.com

Before you email

Many questions are answered on the Help page, including how to cancel a membership (which only Apple or Google can do), why step counts differ between apps, and how to export or delete your data.

Go to Help

What to include

  • 1

    Your phone

    iPhone or Android, and the app version if you can (in Settings in the app).

  • 2

    What happened

    What you expected, what you saw, and a screenshot if it helps.

  • 3

    The email of your Mova account

    Send it from that address if your question is about your account or your data. Never send your password.

Mova is made by Grapefine. Our address, Chamber of Commerce (KvK) number and VAT ID are in the company details. To delete your account, see Delete your account.