Terms of Use

Last updated: 21 October 2026

These terms apply when you use the Mova app or its website, movawalk.com. Please read them before you start. By using Mova you agree to them.

About us

Mova and movawalk.com are provided by:

Grapefine
Dopheide 2, 8471 VG Wolvega, the Netherlands
Chamber of Commerce (KvK): 77291611
VAT ID: NL003610350B80
Email: support@movawalk.com

For privacy questions: privacy@movawalk.com

Who can use Mova

You must be 18 or older and able to walk safely for exercise. Mova is meant for adults who want to be more active and lose weight through walking.

Your health comes first

Mova is a lifestyle app. It is not a medical device and does not diagnose, treat or prevent any disease. It does not replace advice from a doctor or other healthcare professional.

  • Check with your doctor before you start a new exercise or weight-loss plan, especially if you have a health condition, are pregnant or recently gave birth, or take medication.
  • Stop walking and seek medical help straight away if you feel chest pain, faintness, dizziness or unusual shortness of breath.
  • Walk where it is safe, keep an eye on traffic and your surroundings, and do not use your phone while crossing a road.
  • Results differ from person to person. We do not promise any specific amount of weight loss.

Your account

Mova needs an account. Keep access to your Apple ID, Google account or email address secure: anyone who can sign in can see your data in the app. Tell us at support@movawalk.com if you think someone else has used your account.

Subscriptions and free trials

  • Mova is free to download. Using Mova requires a subscription, which you buy through the App Store or Google Play.
  • Current prices are shown in the app before you buy. Prices can differ per country and may include taxes.
  • A subscription may come with a free trial. If you do not cancel before the trial ends, the subscription starts and you are charged.
  • Subscriptions renew automatically for the same period unless you cancel at least 24 hours before the end of the current period.
  • You cancel in the subscription settings of your App Store or Google Play account. Deleting the app or your account does not cancel your subscription.
  • Payments are handled by Apple or Google. Refunds are explained below.
  • When a subscription ends, you can still export or delete your data. Features that need a subscription are locked until you subscribe again.

Refunds

For App Store purchases, only Apple can give refunds: you can request one at reportaproblem.apple.com.

For Google Play purchases, you can ask Google for a refund within 48 hours of the purchase. After that, email support@movawalk.com with your Google Play order number:

  • If you were charged when your free trial ended or your subscription renewed, and you ask within 14 days of that charge, we refund that charge in full.
  • If you were charged twice, or for a purchase you did not make, we refund it.
  • We look at any other request case by case.

We reply within 5 working days. A refund ends your subscription straight away; your data stays in your account, as when a subscription ends.

Nothing in these terms limits the rights you have under the consumer law of the country where you live.

Estimates

Steps, distance and calories in Mova are estimates based on your phone, your health app and the details you entered. They can differ from what other devices show.

Using Mova properly

Please do not:

  • use Mova in a way that breaks the law or harms others;
  • try to break into, disrupt or overload our systems, or reverse engineer the app, except where the law allows it;
  • copy, resell or share access to Mova or its content.

What belongs to whom

Mova, its texts, images and software belong to Grapefine or our licensors. We give you a personal, non-transferable licence to use Mova on devices you own or control, for as long as you have an account and follow these terms.

Your personal data is yours. How we handle it is explained in our Privacy Policy at movawalk.com/privacy/.

Changes to Mova and these terms

We keep improving Mova, which means features can change. If we change these terms in a way that matters to you, we tell you in the app before the change takes effect. If you do not agree, you can stop using Mova and delete your account.

Our liability

We build Mova with care, but we cannot promise it will always work without errors or interruptions, or that its estimates are exact.

As far as the law allows, our total liability to you is limited to the amount you paid for Mova in the 12 months before the event that caused the damage. This does not limit our liability for damage caused by our intent or gross negligence, for death or personal injury, or for anything else that by law cannot be limited.

Ending your use

You can stop using Mova and delete your account at any time in the app. We may suspend or close an account that seriously or repeatedly breaks these terms. If we do, we will tell you why, unless the law prevents it.

Apple App Store

If you got Mova from the App Store, these terms are between you and Grapefine, not Apple. Apple is not responsible for the app or its content. Apple has no obligation to provide maintenance or support for the app. If the app does not meet a warranty that applies, you may tell Apple and Apple will refund the purchase price, if any; Apple has no other warranty obligation. Apple is not responsible for handling claims about the app, including product liability claims, claims that the app does not meet a legal or regulatory requirement, consumer protection claims, or claims that the app infringes someone else's intellectual property; Grapefine is. You confirm that you are not located in a country subject to a US Government embargo and are not on a US Government list of prohibited or restricted parties. You must also follow the terms of any third-party service you use with the app. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Law and disputes

Dutch law applies to these terms. If you live in another country, you keep the protection of the mandatory consumer law of that country. If you have a complaint, please email support@movawalk.com first: we will do our best to solve it. If we cannot, the dispute goes to the competent court in the Netherlands, or the court where you live if your local law gives you that right.

Contact

Grapefine, Dopheide 2, 8471 VG Wolvega, the Netherlands
support@movawalk.com