Help Centre
How can we help?
Step-by-step help for the Mova app, from your first plan to your membership and data.
Browse by topic
52 articles, grouped the way the app is.
Getting started
Setting up Mova, finding your way around, walking safely and getting help.
7 articlesYour plan and goals
How your weekly plan works and adapts, skipping a walk, your step goal and Programs.
6 articlesSteps and Health
Connecting Apple Health or Health Connect, how steps are counted and what to do when they don’t show.
6 articlesWalks and workouts
Finding a workout, starting a walk, the walk screen, Free Walk, treadmill and indoor sessions, routes.
12 articlesProgress and achievements
Your week and trends, days without step data, streaks, milestones, personal bests and challenges.
6 articlesReminders and notifications
Setting up walking reminders, changing or turning them off, and what to do when they don’t arrive.
2 articlesMembership and billing
Your membership, cancelling, restoring a purchase, payment problems and what happens when it ends.
6 articlesAccount, privacy and data
Signing in, moving to a new phone, your details, privacy choices, exporting and deleting your data.
7 articlesFix a problem
Steps not showing, a walk that didn’t save, reminders that don’t arrive, sign-in codes and membership problems.
10 articles
Common questions
- Why aren’t my steps showing up?
- How do I cancel my membership?
- I’ve paid, but Mova doesn’t see my membership
- Can I skip today’s walk?
- Mova closed during my walk. Is it saved?
- How do I change my daily step goal?
- I have a new phone. How do I keep my plan?
- How does Mova tell me when to speed up?
- Why are my steps different from my watch?
- How do I get a copy of my data?
Fix a problem
Something not working as expected? Start here.
Looking for walking advice? The Walking guides explain methods like Japanese Walking, how many steps to aim for and how to start walking for weight loss.
Walking guidesStill need help?
Email the Mova team. If you can, send it from the app: Profile & settings › Help & support › Contact support adds your app version and support reference, never your health data.
Privacy and your data
Questions about your data, or deleting your account without the app.
privacy@movawalk.com