Reminders and notificationsFix a problem
Reminders not arriving
Usually notifications are off for Mova on your phone, or the reminder wasn't due. Check Reminders & notifications in Mova first: it tells you if your phone is blocking them.
1. Check Mova first
Go to Profile & settings › Reminders & notifications:
| You see | Do this |
|---|---|
| Notifications aren’t on for Mova on this phone yet. | Tap Turn on and allow notifications. |
| Turn them on in your phone settings | Tap Open phone settings and allow notifications for Mova. |
| … are off in your phone’s settings. (Android) | That kind of notification is turned off: turn it on in your phone’s settings. |
| The reminder’s switch is off | Turn it on, and check its time and days. |
In Profile & settings, the row says Notifications off in phone settings or Not allowed yet when your phone is blocking them.
2. Check your phone
On iPhone
- Settings › Notifications › Mova: make sure Allow Notifications is on.
- Focus (for example Do Not Disturb or Sleep) can hold notifications back. Check Settings › Focus.
On Android
- Settings › Apps › Mova › Notifications: make sure notifications are allowed, and that the channel you want (for example Planned walks) is on.
- Do not disturb or a battery saver can delay or hide notifications.
- For Progress notifications (daily goal nudge, goal reached, challenge progress), Mova needs background access in Health Connect. If it says Background access wasn’t allowed, so this stays off., turn it on in Health Connect.
3. Was a reminder due?
Mova leaves some reminders out on purpose:
- You’ve already walked that day.
- You skipped today’s walk.
- It’s a rest day and you have no extra walking reminder for that day.
- You’ve had two Mova notifications today already.
- Planned-walk reminders only cover your current plan week. When it ends you get one Your new walking week is ready notification. Open Mova to set the new week, and its walk reminders start again.
4. Still nothing?
Turn the reminder off and on again in Reminders & notifications, and check its time. If it still doesn’t arrive, contact support and say which reminder you expected, when, and on which phone.
Didn’t solve it?
Email support@movawalk.com. From the app, Profile & settings › Help & support › Contact support adds your app version and support reference.