Contact Mova support

From the app (recommended)

1. Tap the round profile button at the top right of Today.
2. Tap Help & support, then Contact support.
3. Your email app opens a message with the subject Mova Support. Write your question above the line.
4. Send it.

Below the line, Mova has added your app version, your platform (iOS or Android version) and your support reference. It never adds health data.

If no email app opens, Mova shows No email app found with the address. Press and hold it to copy it, and write from any email app.

From anywhere

Please write from the email address you use for Mova, if you have one.

Your support reference

Your support reference is a short code, 8 letters and numbers, that lets us find your account without asking for personal details. You’ll find it at the bottom of Profile & settings › Help & support, where you can press and hold to select it. Include it if you write from another app.

What helps us help you

• What you were doing, and what you expected to happen.
• The exact message Mova showed, or a screenshot. (Make sure the screenshot doesn’t show anything you’d rather keep private.)
• Whether you use an iPhone or an Android phone.

Payments and refunds

Apple and Google handle payments for Mova, so we never see your card details. For a refund on iPhone, ask Apple. On Android, ask Google within 48 hours of the purchase; after that, email support@movawalk.com with your Google Play order number. See Refunds and Cancel your membership.