Membership and billingHow-to
Refunds
On iPhone, Apple decides on refunds. On Android, Google can refund in the first 48 hours; after that, email us: if you were charged at the end of your free trial or at a renewal, we refund that charge when you ask within 14 days.
Request a refund
Bought on iPhone or iPad
Only Apple can give refunds for App Store purchases, so we can’t do it for you.
- Go to reportaproblem.apple.com and sign in with the Apple ID you paid with.
- Tap I’d like to, then Request a refund.
- Choose a reason, then select the Mova membership and submit.
Apple usually updates you within 24 to 48 hours. (Apple’s instructions)
Bought on Android
Within 48 hours of the purchase, ask Google:
- Go to the Google Play website and sign in with the account you paid with.
- Open Payments & subscriptions › Budget & order history.
- Find the Mova order, choose Report a problem, and ask for a refund.
Google usually decides within a few days. (Google’s instructions)
After 48 hours, Google asks you to contact us. Email support@movawalk.com with your Google Play order number (it starts with GPA, and it’s in your receipt email from Google and in your order history).
When we refund
For Google Play purchases you ask us about:
- Charged when your free trial ended or your membership renewed? If you write to us within 14 days of that charge, we refund that charge in full.
- Charged twice, or for a purchase you didn’t make? We refund it.
- Anything else: we look at your request and let you know.
We reply within 5 working days, from support@movawalk.com. Nothing here limits your rights under the consumer law of the country where you live. The full rules are in the terms.
A refund doesn’t cancel future payments
A refund is for a payment you’ve made. To stop the next one, cancel too: see Cancel your membership.
After a refund
A refund ends your membership straight away, and Mova shows Your Mova data is saved. Your data is kept, as with any ended membership: see What happens when your membership ends.
Didn’t solve it?
Email support@movawalk.com. From the app, Profile & settings › Help & support › Contact support adds your app version and support reference.