Membership and billing
Your membership, cancelling, restoring a purchase, payment problems and what happens when it ends.
6 articles
- Cancel your membershipApple and Google handle Mova memberships, so you cancel in your App Store or Google Play subscriptions. Mova's Membership screen takes you straight there. You keep access until the end of the period you've paid for.
- Restore your membershipYour membership belongs to the App Store or Google Play account you bought it with. Sign in to Mova with your usual method, then tap Restore purchase if Mova doesn't see your membership.
- Payment problem or membership pausedIf the App Store or Google Play couldn't take your payment, Mova shows "Payment problem". Update your payment method in the store; your Mova data is kept the whole time.
- What happens when your membership endsWhen your membership ends, Mova keeps your goals, plan and walks. The main app is locked until you renew, but you can still export or delete your data and get help.
- Problems buying or checking your membershipFind the message Mova shows. In every case Mova makes sure you aren't charged twice, and your data is safe.
- RefundsOn iPhone, Apple decides on refunds. On Android, Google can refund in the first 48 hours; after that, email us: if you were charged at the end of your free trial or at a renewal, we refund that charge when you ask within 14 days.
Still need help?
Email the Mova team. If you can, send it from the app: Profile & settings › Help & support › Contact support adds your app version and support reference, never your health data.
Privacy and your data
Questions about your data, or deleting your account without the app.
privacy@movawalk.com