Membership and billingHow-to
Restore your membership
Your membership belongs to the App Store or Google Play account you bought it with. Sign in to Mova with your usual method, then tap Restore purchase if Mova doesn't see your membership.
Before you restore
- Sign in with the same method as before (Apple, Google or the same email). Your plan and history are in your Mova account. See Signing in and out.
- Use the same store account you bought Mova with: the same Apple ID on iPhone, or the same Google account on Android. Restore purchase only looks at the store account on the phone you’re holding.
- Switched between iPhone and Android? Restore can’t move a purchase between the App Store and Google Play. Sign in to the same Mova account instead; Mova shows where your membership is managed, for example Manage it in the App Store on your iPhone or iPad.
Restore
You’ll find Restore purchase in three places:
- Profile & settings › Membership (Looks for a Mova membership bought with this device’s store account.)
- The Your Mova data is saved screen, shown when your membership has ended
- The membership options screen, under the options
Tap it and confirm. Mova checks with the App Store or Google Play. If this store account’s membership is linked to another Mova account, it will move to this one.
What the result means
The exact words differ a little between screens; Mova says something like:
| Mova says | Means | What to do |
|---|---|---|
| Membership restored. / Your membership is restored. | Done. | Nothing. |
| We found your earlier Mova membership, but it has ended. | This store account had Mova, but it isn’t active now. | Renew if you’d like to continue. |
| No active Mova membership was found for this store account. / We couldn’t find a Mova membership for this Apple ID. | Nothing active on this Apple ID or Google account. | Check that you’re signed in to the store with the account you paid with, then try again. |
| This purchase is linked to a different Mova account. | The membership belongs to another Mova account and couldn’t be moved, for example one you signed in to with a different method. | Sign in with that account, or contact support. |
| Restore isn’t available right now. Try again in a moment. / We couldn’t check your purchases right now. | The store couldn’t be reached. | Check your connection and try again. |
Check your membership
Profile & settings › Membership shows your status, for example Active with Annual · renews …, and when Mova last checked. Tap Check status again to ask the store once more.
Still not right? Contact support with your support reference. Please don’t send card details or receipts with payment information.
Didn’t solve it?
Email support@movawalk.com. From the app, Profile & settings › Help & support › Contact support adds your app version and support reference.