Account, privacy and dataFix a problem
Didn't get your sign-in code?
Mova's sign-in code is 6 digits and works for 15 minutes. If it doesn't arrive, check your spam folder and the address you typed, then send a new code after 30 seconds.
How the code works
- Mova sends an email with the subject Your Mova code.
- The code is 6 digits and expires after 15 minutes.
- Type it into the six boxes on Check your email. On iPhone your keyboard may offer it from Mail; tap it to fill it in.
The code didn’t arrive
- Wait a minute and check again.
- Look in your spam or junk folder, and in other inbox tabs such as Promotions or Updates.
- Check the address shown on Check your email. If it’s wrong, tap Use a different email.
- Send a new code. After 30 seconds (Send a new code in 0:30), tap Send a new code. Use the newest code.
If you signed in with Sign in with Apple and chose Hide My Email, your Mova account uses a relay address, not your own. Use Continue with Apple instead of email.
The code doesn’t work
| Mova says | What to do |
|---|---|
| That code isn’t right or has expired. Check it, or send a new one. | Check the digits, or tap Send a new code and use the newest email. |
| Too many attempts. Wait a minute and try again. | Wait a minute before you try again. |
| You’re offline. Connect and try again. | Check your connection. |
| We couldn’t sign you in. Check the email address or try another method. | That address has no Mova account. Check it, or sign in with Apple or Google if that’s what you used. |
Still no code?
Contact support and tell us the address you’re trying. Never send us the code itself.
Didn’t solve it?
Email support@movawalk.com. From the app, Profile & settings › Help & support › Contact support adds your app version and support reference.