Account, privacy and data
Signing in, moving to a new phone, your details, privacy choices, exporting and deleting your data.
7 articles
- Signing in and outMova has no passwords. You sign in with Apple, Google or a 6-digit code sent to your email. Always use the same method you used before, so your plan and history come with you.
- Didn't get your sign-in code?Mova's sign-in code is 6 digits and works for 15 minutes. If it doesn't arrive, check your spam folder and the address you typed, then send a new code after 30 seconds.
- Moving to a new phoneInstall Mova on the new phone and sign in with the same method as before. Your plan, goals and walks come with you. Then reconnect Health, set your reminders and check your units.
- Change your personal details and unitsChange your name, age, sex, height and current weight in Profile & settings › Personal details, your target weight in Goals & personalization, and kilometres or miles in Units & preferences.
- Your privacy settingsProfile & settings › Privacy & data shows what Mova keeps, which phone permissions it has, and two choices, usage data and crash reports, which are off until you turn them on.
- Keeping your health information in your accountWith your agreement, Mova keeps your profile, goals, plan, walks, daily activity and achievements in your account, so they're backed up and synced across your phones. You can say no, or stop at any time.
- Export your dataIn Profile & settings › Privacy & data, tap Export your data. Mova prepares a ZIP file with your data in JSON and CSV, and your routes as GPX, and you choose where to save or send it.
Still need help?
Email the Mova team. If you can, send it from the app: Profile & settings › Help & support › Contact support adds your app version and support reference, never your health data.
Privacy and your data
Questions about your data, or deleting your account without the app.
privacy@movawalk.com