Account, privacy and dataExplained
Keeping your health information in your account
With your agreement, Mova keeps your profile, goals, plan, walks, daily activity and achievements in your account, so they're backed up and synced across your phones. You can say no, or stop at any time.
Two agreements
- During setup, Mova asks you to agree that it uses your health information to build and adapt your walking plan. It can’t make a plan without it.
- For your account, Mova asks whether it may keep that information in your account: I agree that Mova keeps my health information (my profile, goals, plan, walks, daily activity and achievements) in my account to back it up and sync it. For most people, the agreement from setup also covers this, so they’re never asked again. If your account doesn’t have it yet, Mova asks once with Keep your progress in your account: tick the box and tap Continue, or tap Not now.
“Saved on this phone only”
If you choose Not now, Mova keeps working on this phone, but your walks and plan aren’t kept in your account. Today shows Saved on this phone only · Your walks and plan aren’t kept in your account. That means:
- Nothing is backed up. If you lose the phone or delete Mova, that information is gone.
- Nothing is synced to your other phones.
- Your account still keeps your sign-in, membership, reminder settings and privacy choices.
Check or change your choice
Go to Profile & settings › Privacy & data. Under Health information, Keep in my account shows On or Off.
- To start keeping it in your account: tap Keep my health information in my account and agree. Mova then uploads what’s on this phone. Your progress is now kept in your account.
- To stop: tap Stop keeping it in my account. Mova explains what happens: Mova will delete it from your account. It stays on your phones, and Mova keeps working on each of them, but nothing is backed up or synced any more. Your membership continues: this doesn’t cancel it. Tap Delete from my account to confirm, or Export my data first.
Stopping needs a connection. If Mova says Mova couldn’t confirm this. Try again when you’re connected., it may or may not have gone through: try again when you’re connected. If it says That didn’t work. Nothing changed. Try again., nothing has changed.
Your membership
Your choice here never affects your membership. To change or cancel it, see Cancel your membership.
Didn’t solve it?
Email support@movawalk.com. From the app, Profile & settings › Help & support › Contact support adds your app version and support reference.