Fix a problem
Steps not showing, a walk that didn’t save, reminders that don’t arrive, sign-in codes and membership problems.
10 articles
- Mova won't open, or your plan didn't buildGetting startedMost of these screens mean Mova couldn't read something for a moment. Your plan and history are safe. Try again first; each screen offers the next step if that doesn't work.
- Steps not showing up or not updatingSteps and HealthMost of the time Mova can't see your steps because Health access is off or Health hasn't recorded new steps yet. Find the message you see, then follow the checks for your phone.
- Why your numbers differ from another app or watchSteps and HealthMova uses the step total in Apple Health or Health Connect, so it should be close to what Health shows. Differences usually come from timing, from which device Health trusts, or because distance and calories are worked out differently.
- If a walk was interrupted or didn't saveWalks and workoutsIf Mova closes during a walk, nothing is lost. The next time you open Mova, it shows "Your walk was interrupted" and lets you resume, finish and save, or discard it.
- Distance or route looks wrongWalks and workoutsShort or missing distances usually come from location being off or approximate, a weak GPS signal, or a treadmill or indoor workout, which never has GPS distance.
- Days marked "No step data"Progress and achievementsWhen Apple Health or Health Connect has nothing readable for a day, Mova says so instead of counting it as zero steps. Those days don't count against you.
- Reminders not arrivingReminders and notificationsUsually notifications are off for Mova on your phone, or the reminder wasn't due. Check Reminders & notifications in Mova first: it tells you if your phone is blocking them.
- Payment problem or membership pausedMembership and billingIf the App Store or Google Play couldn't take your payment, Mova shows "Payment problem". Update your payment method in the store; your Mova data is kept the whole time.
- Problems buying or checking your membershipMembership and billingFind the message Mova shows. In every case Mova makes sure you aren't charged twice, and your data is safe.
- Didn't get your sign-in code?Account, privacy and dataMova's sign-in code is 6 digits and works for 15 minutes. If it doesn't arrive, check your spam folder and the address you typed, then send a new code after 30 seconds.
Still need help?
Email the Mova team. If you can, send it from the app: Profile & settings › Help & support › Contact support adds your app version and support reference, never your health data.
Privacy and your data
Questions about your data, or deleting your account without the app.
privacy@movawalk.com